Sr. Inhouse Consultant (a)
We work directly on behalf of Fresenius and do not charge a recruitment fee.
What this position has to offer:
- Interface between customers and technology: intermediary role between customers and IT teams, requires technical and communication skills 🤝💻
- Direct customer contact and responsibility for customer satisfaction, with the opportunity to exceed service levels ⭐🎯
- Varied areas of responsibility and diverse challenges 📊⚙️
- Comprehensive further training opportunities 🎓
Are you interested? Then book a call with us now!
Job Summary
Do you want to help shape the future of IT service management and inspire customers? 💡 Then watch out!
As a recruiting partner of Fresenius, we are looking for you as a Senior Inhouse Consultant (a) Service Level Management and Contracting for the location in Bad Homburg.📍
In your position, you will act as a link between the internal customers and the internal IT teams. You will advise on the implementation and optimisation of IT service management processes, develop service designs, define SLAs and KPIs, conduct training and work closely with internal teams and ServiceNow experts. 🚀
Look forward to attractive employment conditions and numerous great benefits! 🎁
Have we sparked your interest? Then arrange an initial interview with us now! 📞🗓️
#Senior #Consultant #ServiceLevel #Management #Contracting #CareerOpportunity #JoinTheTeam
What You Will Be Doing
- Definition and implementation of service level agreements (SLAs) and key performance indicators (KPIs) for measuring and monitoring IT service quality
- Consulting and support in the design, implementation and optimisation of IT service management processes based on ITIL, COBIT and other relevant frameworks
- Analysing existing ITSM structures and identifying potential for improvement
- Design and implementation of service design and service transition processes
- Developing and implementing IT service management processes to ensure the alignment of IT investments with the client's business objectives
- Conduct training and workshops to promote awareness and understanding of IT service management principles and practices
- Work closely with internal teams to integrate ITSM requirements into IT infrastructure and IT service delivery and with internal ServiceNow experts to share best practices and solutions and continuously contribute to the evolution of ServiceNow implementations
- Monitor and report on the effectiveness of ITSM measures to management
What You Bring To The Job
- Successfully completed studies in computer science, business informatics or a comparable qualification
- Several years of professional experience in consulting for ITSM projects with a focus on IT service management
- Extensive knowledge of ITSM frameworks such as ITIL, COBIT or ISO 20000 and experience in the realisation and implementation of ITSM best practices
- Strong problem-solving skills and quality awareness
- Strong analytical skills and the ability to communicate complex issues in an understandable way
- Excellent communication and presentation skills
- english: B2 – Upper Intermediate
Nice-to-Haves
- german: B2 – Upper Intermediate
Team
You can expect a friendly team that always supports each other and has a very open, collegial atmosphere. The corporate culture is characterised by flat hierarchies, direct communication and transparency at all levels. You will be given plenty of scope for individual development, both professionally and personally.
- Reports to: Director IT Service Management
- Colleagues: 3
- Team Language: German/ English
Benefits
Long-term account with various exemption options
Employer-funded company pension plan
Childcare Subsidy
Wide range of sports as well as nutritional training and prevention offers
Support for the establishment of a direct insurance
Accident insurance
Individual career development
Discount program
Company catering
Meal subsidy
Company medical service
Transport connection
Free parking
Sports offerings - from company runs and sports badges to tournaments and competitions
Hybrid work & flexible working hours
37.5-hour week
30 days of holiday plus up to 6 floating days per year
Time credit that can be used for paid leave (e.g. sabbatical)
Cell phone, laptop, support for home office equipment
Employee participation program
About Fresenius
Fresenius employs around 190,000 people worldwide who are committed to ensuring that more and more people have access to better and better medicine. They work in international teams to improve the lives of sick people.
Regardless of which area of the Group they work in, the employees convey the meaning of striving and acting together: for themselves, for the patients and for Fresenius. The work of Fresenius saves lives and makes exceptional healthcare a reality.
- Industry: Health care & hospital
- Founded: 1912
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Next Steps
I Am Interested
Check if the salary matches your expectations and if you meet the basic requirements.
Schedule a Call
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If There's a Match
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If There's No Match
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Ready to move forward?
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Ready to move forward?
Check out in the next step if the offered salary matches your expectations and if yes, schedule a call with a Lionstep Recruiter to learn more about the job.
Not For You?
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