Client Services Specialist I (a)
We work directly on behalf of Ajinomoto Cambrooke and do not charge any agency fees.
What this position has to offer:
- 🌍 Work for a global leader & innovator in the field of advanced medical nutrition
- 🤝 Be part of a collaborative and creative team that supports each other
- 🏖️ 3 weeks paid leave
- 🏥 Competitive health benefits
Interested? Then book a call with us now!
Job Summary
Are you looking for a new professional challenge? 🚀✨ Then keep on reading! 👀
As a recruiting partner of Ajinomoto Cambrooke we are looking for you as Client Services Specialist I (a) at the location in Ayer, MA.📍
In your position, you will provide customer service, process orders, handle insurance eligibility, and support administrative tasks for medical food products, ensuring compliance and customer satisfaction. 📞📋💊✨
As an employee you will be part of a diverse, innovative, and collaborative community dedicated to improving lives through nutrition and health. 🌍🤝 Enjoy benefits such as life insurance, discounts on selected external services, and expense reimbursement! 💼🌟
We have sparked your interest? Then arrange an initial interview with us now! 📞📆
Experience a salary range of $22.70 - $28.00 hourly.
#Client #Services #Specialist #JobOpportunity #AjinomotoJobs
What You Will Be Doing
- Participating in the Customer Service effort using Nexternal OMS and Salesforce.
- Processing Retail, Wholesale, and Institutional orders for medical foods and formula received via the phone, website, fax and emails with working knowledge of other product lines.
- Providing excellent customer service resolving issues in a timely, professional, and caring manner with compassion and drive to ensure patient(s) and their families receive optimal coverage so they can receive Cambrooke products.
- Ensuring Ajinomoto Cambrooke has updated documentation and facilitate requests for missing or ones nearing expiration dates.
- Performing insurance eligibility.
- Ensuring all incoming requests are worked and responded to timely, following the guidelines set forth within Revenue Cycle Department.
- Distributing informational materials to clients and institutions.
- Maintaining and communicating any client updates and/or changes keeping master file current.
- Processing Sample Requests submitted by clients, dietitians, and Territory Managers.
- Daily order review and Credit Card processing in OMS.
- Ability to make outbound sales calls.
- Communicating customer concerns, complaints, and inquiries internally.
- Maintaining and safeguarding information with regards customer information and internal communication.
- Adhering to all company SOPs with regards quality and safety
What You Bring To The Job
- High School Diploma or Equivalent
- Customer service experience in Durable Medical Equipment, Pharmaceutical, Nutrition, Healthcare or Health Insurance industries
- Order management system experience required; Nexternal OMS and Salesforce, E-Verify and other related platforms a plus.
- Ability to multi-task, with attention to detail to ensure accurate order entry.
- Able to prioritize work, anticipate department needs, plan accordingly and able to handle the many interruptions with ease.
- Strong written and oral communications skills required to provide excellent customer service.
- Dependability, with a strong work ethic, and eager to share and communicate with team.
- Ability to interact well with other staff members and in alignment with ACI’s overall goals is required.
- Accustomed to working collaboratively in a team setting.
- Ability to work independently with minimal direction, take initiative within scope of work responsibilities
- Proficient in Microsoft programs including Excel, Word, SharePoint, Teams, etc.
- Ability to utilize a telephone, headset, and computer.
- Must bring confidentiality to all aspects of work, and safeguard all employee, patient, and company sensitive information
- Knowledge of HIPAA and the ability to maintain confidential information security with regard to all company’s proprietary information.
- english: C1 – Advanced
Nice-to-Haves
- College degree
- Medical Terminology and/or Clinical Nutrition knowledge
Team
You can expect a friendly team that always supports each other and maintains a very open and collegial atmosphere. The corporate culture is characterized by flat hierarchies, direct communication, and transparency at all levels. You will be given plenty of room for individual development, both professionally and personally.
- Reports to: Revenue Cycle Director
- Team Language: English
Benefits
Contribution to health insurance
Wellness and mental health benefits
Employee life insurance
Discounts to selected external services (dry cleaning, technology, etc.)
Laptop, Tablet, Company Cell Phone
3 Weeks Paid Time Off
Short and Long Term Disability coverage
Fitness reimbursement
About Ajinomoto Cambrooke
Ajinomoto Cambrooke, Inc. formerly Cambrooke Therapeutics, Inc. (expansion of Cambrooke Foods) was founded in 2000 by Lynn and David Paolella, the parents of two children diagnosed with a rare disease called phenylketonuria (PKU). PKU is one of the few genetic diseases, which is managed almost entirely with nutritional intervention. The Paolellas’ goal in forming Cambrooke was simple - to develop improved nutritional therapeutic options for those with serious medical disorders.
Today, Cambrooke produces medical formulas and foods for the management of a variety of medical conditions and we are continually innovating new nutritional options targeted at a wide array of diseases.
- Industry: Food & Beverages
- Founded: 2000
Next Steps
I Am Interested
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Ready to move forward?
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