recruiting for Hapimag AG

Hapimag AG

Customer Care Agent (a)

winterberg, germany
Full or part-time 80% - 100%
2 Days Home Office Possible
Equal opportunity

We work directly on behalf of Hapimag AG and do not charge a placement fee.

What this position has to offer:

  • Familiar working atmosphere with vacation flair 👨‍👩‍👧‍👦🌍
  • High degree of independence 💪🚀
  • Hybrid working 🏠💼
  • Modern open office workplace 🏢💻

Interested? Then book a call with us now!

Job Summary

Ready for an exciting career in customer service where you make the customers' needs your top priority? Do you love helping people, solving problems and putting smiles on their faces? Then keep on reading! 👀

As a recruiting partner of Hapimag AG we are looking for you as Customer Care Agent (a) (80-100%) at the location in Winterberg. In your position, your main responsibilities include daily customer contact with members via telephone, email, and chat, as well as providing expert advice and handling inquiries related to resorts and holiday apartment bookings. 📧💬 Look forward to challenging tasks and varied activities, with the chance to develop and realize your potential in an international environment and a hybrid work model. 🌍🚀

We have sparked your interest? Then arrange an initial interview with us now! 📞🗓️

#CustomerServiceExpert #HybridWorkModel #CareerDevelopment #WorkLifeBalance

What You Will Be Doing

  • Daily customer contact with members (mainly by telephone, e-Mails and chat)
  • Advising and handling customer inquiries about the resorts and regarding booking of holiday apartments 
  • Advising and selling various additional (touristic) holiday offers as well as the investment products (shares)

What You Bring To The Job

  • Completed vocational training, e.g. hotel management or/and commercial school/field or/and sales
  • First experience in customer and guest relations, ideally with telephone (travel) consulting 
  • Career changers are welcome, as long as language skills are fulfilled
  • Proofed handling of various computer programs and applications
  • Service- and team oriented working style with the aim to support and satisfy our customers at any time
  • Customer-oriented activity accustomed to sales, reception, reception or catering or similar
  • Pleasure in mostly telephone activity consulting (no call center function)
  • Travel Requirements: Occasional visits or business trips from Winterberg to Zug/CH
  • dutch: B2 – Upper Intermediate
  • german: B2 – Upper Intermediate
  • english: B1 – Intermediate


  • Interested in travel - hotel business and tourism consulting


You can expect a friendly and humorous team that always supports each other and maintains a very open, collegial, helpful and dynamic atmosphere. The corporate culture is characterized by flat hierarchies, direct communication, and transparency at all levels. You will be given plenty of room for individual development, both professionally and personally, in an environment that leaves no room for cutthroat competition.

  • Reports to: Head of Customer Support
  • Colleagues: 35
  • Team Language: German & English


Pension Fund

Pension fund program


Employee stock option plan

Commuting / Transportation stipend

Child care stipend

Possibility to take unpaid time off

Remote work possible

Work From Home (WFH) possible

State of the art equipment


Attractive employee benefits for vacations at the resorts

5 days week without night duty


30% discount on F&B services in the resorts

About Hapimag AG

Hapimag AG is a holiday apartment sharing community. Together, they own a variety of holiday resorts in several popular destinations throughout Europe – by the sea, in the mountains, and in cities. Why? Because they want to go on holiday in a relaxed and mindful way.

  • Industry: Tourism & travel
  • Founded: 1963
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Next Steps

I Am Interested

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Schedule a Call

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If There's a Match

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If There's No Match

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Ready to move forward?

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Ready to move forward?

Check out in the next step if the offered salary matches your expectations and if yes, schedule a call with a Lionstep Recruiter to learn more about the job.

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